Privacy Policy

Last Updated: January 15, 2025

1. Who We Are

This Privacy Policy applies to Ervakon ("we", "us", "our"), a licensed plumbing services company registered in the Philippines, operating at Unit 4B, Tower 2, Rockwell Business Center, Ortigas Avenue, Pasig City, 1605 Metro Manila. Our website is ervakon.com.

We are committed to protecting your personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations.

2. Data We Collect

We may collect the following categories of personal data:

• Contact information: full name, email address, phone number, property address.
• Service information: type of plumbing issue, project details, and scheduling preferences provided via our contact form.
• Technical data: IP address, browser type, operating system, pages visited, and referring URLs — collected automatically through standard server logs and cookies.
• Communications: any messages you send us via email, our contact form, or phone calls (with your consent).

We do not collect sensitive personal information such as financial data, government IDs, or health information unless specifically required for a project (e.g., contractor ID verification).

3. How We Use Your Data

We use the personal data we collect for the following purposes:

• To respond to service enquiries and provide free property assessments.
• To schedule, coordinate, and complete plumbing services.
• To send service confirmations, invoices, and follow-up communications.
• To improve our website performance and user experience.
• To comply with legal obligations under Philippine law.

We will not use your data for direct marketing without your explicit prior consent.

4. Data Sharing

We do not sell, rent, or trade your personal data to any third parties. Your data may be shared only in the following limited circumstances:

• Service delivery: With our field technicians and operations staff who need access to complete your requested service.
• Legal compliance: When required by Philippine law, court order, or government authority.
• Business operations: With trusted service providers (e.g., email hosting, CRM software) who are contractually bound to protect your data and process it only on our instructions.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Strictly necessary cookies: Required for the website to function (e.g., remembering your cookie consent preference).
• Analytics cookies: Used to understand how visitors interact with our website in aggregate, anonymised form.

You can manage your cookie preferences at any time. For full details, please read our Cookie Policy.

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Specifically:

• Contact form submissions and service records are retained for 3 years from the date of last service.
• Accounting and invoice records are retained for 5 years as required by Philippine tax law.
• Technical log data is deleted after 12 months.

7. Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

• Right to be informed — Know how your data is collected and used.
• Right of access — Request a copy of the personal data we hold about you.
• Right to rectification — Request correction of inaccurate data.
• Right to erasure — Request deletion of your data (subject to legal obligations).
• Right to object — Object to the processing of your data for direct marketing or other purposes.
• Right to data portability — Request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at supp@ervakon.com. We will respond within 15 working days.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These include encrypted data transmission (HTTPS), restricted staff access, and regular security reviews.

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to contact us only through our official channels.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our Data Privacy Officer:

• Email: supp@ervakon.com
• Phone: +63 917 845 2301
• Address: Unit 4B, Tower 2, Rockwell Business Center, Ortigas Avenue, Pasig City, 1605 Metro Manila, Philippines

We reserve the right to update this Privacy Policy at any time. The most current version will always be available at ervakon.com/privacy-policy.html. Material changes will be communicated via a notice on our website.